Why Is My New Jersey Defensive Driving Course (DDC) Not Loading?
If the New Jersey Defensive Driving Course (DDC) from Driving Logic is not loading, the cause is usually related to your browser, internet connection, or device. The steps below will resolve most loading issues.
Step 1: Refresh the Page
Select the refresh button in your browser or press F5 on your keyboard. Wait for the page to fully reload before trying again.
Step 2: Check Your Internet Connection
Make sure your device is connected to the internet. Try opening a different website to confirm your connection is working. If other websites are also not loading, the issue is with your internet connection rather than the course.
Step 3: Clear Your Browser Cache
A saved cache can sometimes prevent pages from loading correctly. To clear your cache:
In Chrome: Select the three-dot menu → More Tools → Clear Browsing Data → select Cached Images and Files → Clear Data
In Safari: Select Safari in the menu bar → Clear History
In Firefox: Select the three-line menu → Settings → Privacy and Security → Clear Data
After clearing your cache, close and reopen your browser, then log back in to drivinglogic.com
Step 4: Try a Different Browser
If the course is still not loading, try opening it in a different browser. For example, if you are using Safari, try Chrome or Firefox instead. Make sure your browser is up to date.
Step 5: Try a Different Device
If the course is not loading on your current device, try accessing it on a different device. Your progress is saved to your account, so you will not lose any completed work by switching devices.
Step 6: Disable Browser Extensions
Some browser extensions — such as ad blockers or privacy tools — can interfere with course content. Try disabling your extensions and then reloading the course.
If the Course Is Still Not Loading
If you have completed the steps above and the course is still not loading, Let us know and we can help.
When you contact support, include:
The device and browser you are using
A description of what you see when the course does not load
Any error message that appears on the screen
Your MVC election deadline or court deadline if one applies
Quick Facts
Issue | First Step to Try |
Page will not load | Refresh the browser |
Slow or incomplete loading | Check your internet connection |
Course worked before but not now | Clear your browser cache |
Problem on one browser only | Try a different browser |
Problem on one device only | Try a different device |
Content blocked or not appearing | Disable browser extensions |
Frequently Asked Questions
Will clearing my browser cache delete my course progress? No. Your progress is saved to your account on Driving Logic's servers, not in your browser. Clearing your cache will not affect your saved progress.
What if the course loads but freezes partway through? Try refreshing your browser first. If it continues to freeze, clear your cache, close any background tabs, and try again. If the problem persists, switch to a different browser or device.
Could a VPN or firewall be causing the loading issue? Yes. VPNs, firewalls, and certain network security settings can interfere with course content. Try disabling your VPN or switching to a different network and attempt to load the course again.
Will a loading issue affect my participation time tracking? The course timer only counts active time while you are engaged with the content. If the course is not loading, time is not accumulating. Contact support if you believe a technical issue has affected your recorded time.