Why Is My Arizona Defensive Driving Course (DDC) Not Loading
If your Arizona Defensive Driving Course is not loading, the most common causes are a stale browser cache, a browser extension conflict, or a connectivity issue. Try the steps below to resolve it. Given the 7-day court deadline, do not delay in resolving loading issues.
Step 1 — Refresh the Page
Press Ctrl + R (Windows) or Cmd + R (Mac) to reload the page. For a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Step 2 — Clear Your Browser Cache
Clear cached images and files in your browser settings, then close and reopen the browser before returning to the course.
Step 3 — Try a Different Browser
Open the course in a different browser. The course supports current versions of Chrome, Firefox, Safari, and Edge. Chrome is recommended if you are not already using it.
Step 4 — Disable Browser Extensions
Ad blockers, privacy extensions, and VPNs can interfere with course loading. Try disabling extensions one at a time, or open the course in a private or incognito window where most extensions are inactive by default.
Step 5 — Check Your Internet Connection
Make sure you have a stable internet connection. Try switching from Wi-Fi to a wired connection if available, or move closer to your router.
Step 6 — Try a Different Device
If none of the above steps work, try opening the course on a different device. Your progress is saved to your account and will be there when you log in from another device.
Still Not Loading — Contact Us Now
If you have tried all of the steps above and the course still does not load, let us know immediately. Given the 7-day court deadline, we will prioritize technical issues. Include your browser name and version, device type, a description of what you see on screen, and your court appearance date.
Quick Facts
Detail | Information |
Recommended browser | Chrome (current version) |
Also supported | Firefox, Safari, Edge |
Extensions to check | Ad blockers, VPNs, privacy extensions |
Cache clearing helps | Yes — try this first |
Incognito/private window | Good for testing — disables most extensions |
JavaScript and cookies | Must be enabled |
Contact support | Let us know immediately — court deadline is time-sensitive |
Frequently Asked Questions
The course loads but then freezes — what should I do? Refresh the page and try again. If the problem continues, clear your cache and switch to a different browser.
Does the course work on mobile browsers? Yes. Try Chrome or Safari on your phone or tablet. If it is not loading on mobile, switching to a desktop browser often resolves the issue.
Will clearing my cache erase my course progress? No. Your progress is saved to your Driving Logic account, not your browser cache.
I have a court date in a few days and the course is not loading — what do I do? Contact us immediately so we can help resolve the issue. Also contact your court to request an extension while the technical issue is being resolved.
Who do I contact if I cannot get the course to load? Let us know and we can help. Reach out with your browser, device type, what you see when the course fails to load, and your court appearance date.