Why Is My Missouri Driver Improvement Program (DIP) Not Loading?
If your Missouri Driver Improvement Program course is not loading, the steps below resolve most issues. Try each one in order before contacting support.
Step 1 — Refresh the Page
Press F5 on a keyboard, or pull down to refresh on a mobile browser. A temporary connection issue is the most common cause of loading problems.
Step 2 — Clear Your Browser Cache
Cached data can prevent course pages from loading correctly.
Chrome: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select Cached images and files, and click Clear data.
Safari: Go to Settings > Safari > Clear History and Website Data.
Firefox: Press Ctrl+Shift+Delete, select Cache, and click Clear Now.
After clearing cache, close and reopen your browser, then log back in.
Step 3 — Try a Different Browser
If the course does not load in your current browser, try a different one. Chrome and Firefox are the most reliable options. Make sure your browser is updated to the latest version.
Step 4 — Disable Browser Extensions
Some browser extensions — particularly ad blockers or privacy tools — can interfere with course content. Try disabling extensions temporarily and reloading the course.
Step 5 — Check Your Internet Connection
Make sure you have a stable internet connection. Try loading another website to confirm connectivity. If you are on Wi-Fi, try moving closer to your router or switching to a wired connection.
Step 6 — Try a Different Device
If none of the above steps work, try accessing the course on a different device — for example, switching from your phone to a computer, or vice versa.
Still Having Trouble?
If the course still does not load after trying all of the above, let us know and we can help. Include:
The device and browser you are using
A description of what you see when you try to load the course
Any error messages displayed on screen
Quick Facts
Detail | Information |
First step | Refresh the page |
Most common fix | Clear browser cache or switch browsers |
Extensions to check | Ad blockers, privacy tools |
Contact support if | Issue persists after all steps above |
Frequently Asked Questions
The course loads but then freezes mid-lesson. What should I do? Try refreshing the page. Your progress up to the last completed section will be saved. If freezing continues, try a different browser or device.
I see a blank white screen when I try to open the course. What is causing that? A blank screen is usually caused by a browser extension blocking content or a cached page conflict. Clear your cache, disable extensions, and try again.
The course loaded fine before but stopped working today. What changed? Browser updates, new extensions, or network changes can sometimes affect course loading. Try clearing your cache and disabling any recently added extensions.