If your Driving Logic course is not loading, the checks below may help. Skip any step you have already tried without success. You can contact Driving Logic support without completing every step; tell support what you see and what you have tried.

Select the refresh button in your browser or press F5 on your keyboard. Wait for the page to fully reload before trying again.

Make sure your device is connected to the internet. Try opening a different website to confirm your connection is working. If other sites are also not loading, the issue is with your internet connection rather than the course.

A saved cache can sometimes prevent pages from loading correctly.

After clearing your cache, close and reopen your browser, then log back in at drivinglogic.com.

Clearing your cache does not affect your course progress — your progress is saved to your account, not your browser. If your progress looks different afterward, contact Driving Logic support so the course record can be checked.

If the course is still not loading, try opening it in a different browser. If you are using Safari, try Chrome, Firefox, or Edge. Make sure your browser is up to date.

If the course is not loading on your current device, try accessing it on a different device. Your progress is saved to your account, not to the device.

If the course loads on one device but not another, make sure the browser on the affected device is fully up to date, or use the device where the course loads correctly to complete your remaining sections.

Some browser extensions — such as ad blockers or privacy tools — can interfere with course content. Try disabling your extensions and reloading the course.

VPNs, firewalls, and corporate or school network security settings can block course content. Try disabling your VPN or switching to a home Wi-Fi connection.

If the course still does not load, contact Driving Logic support. You do not need to complete every step or repeat any you already tried. Tell support what you tried. It helps to share:

If the course loads but freezes partway through, you can try refreshing once; if it still freezes, tell support the course name, lesson and what happens when it freezes.