If your BMV record does not show your completion, contact support through the chat on your course site. Tell us when you completed the course, what the BMV record or notice says, and whether you have an approaching deadline. You do not need to wait through another standard processing period before asking us to check.

Contact support through the chat on your course site when the BMV does not show your completion.

Share what your BMV record or notice says and mention any approaching deadline.

There is no additional standard processing period you must wait through before asking for help.

Confirm that all required content, all four lesson quizzes and the five-question survey are complete.

If the course shows complete but the certificate is missing, ask support to check; a missing email alone does not prove the course is incomplete.

Make sure you are checking your official Indiana driving record through the Indiana BMV at in.gov/bmv. Third-party record checks may not reflect recent updates.

Share any details not already supplied in chat, including an approaching deadline. Do not repeat information already provided:

Tell support immediately if a deadline is approaching. Follow your BMV notice or court instructions and confirm unresolved license status directly with the BMV; we cannot confirm compliance or permission to drive from course completion alone.

How do I check my Indiana driving record? Visit in.gov/bmv.

What if I completed the course months ago? Contact support and share the completion date and what your record shows.

Does my certificate confirm the report was submitted? No. Course completion, certificate issuance, school submission and BMV processing are separate events. Support needs to check the actual reporting record.

What if the BMV says it never received the report? Tell support exactly what the BMV said so a person can check the submission and follow up. Do not assume it has been resubmitted or resolved until that result is confirmed. Related links: drivinglogic.com.