What Should I Do If the FLHSMV Does Not Show My Florida Basic Driver Improvement Course Completion?
If the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not show your Florida Basic Driver Improvement (BDI) course completion, start by confirming that enough time has passed. If it has, follow the steps below to resolve the issue.
Step 1: Confirm That 1 Business Day Has Passed
After you pass the final exam, Driving Logic reports your completion to the FLHSMV within 1 business day. Business days do not include weekends or public holidays. If you passed the final exam just before a weekend or holiday, allow additional time.
If 1 business day has not yet passed, wait before checking your record again.
Step 2: Confirm That You Passed the Final Exam
Your completion is only reported to the FLHSMV after you pass the final exam with a score of 80% or higher. Log in to your account at drivinglogic.com and confirm that your course shows as complete and that your certificate is available under My Certificates.
If your certificate is not available, you may not have passed the final exam. Log in and check your exam status. If needed, retake the exam at no additional charge.
Step 3: Confirm You Are Checking the Correct Record
Make sure you are checking your official Florida driving record through the FLHSMV website at flhsmv.gov. Unofficial or third-party record checks may not reflect recent updates.
Step 4: Let Us Know
If 1 business day has passed, your course shows as complete, your certificate is available, and your FLHSMV record still does not reflect your completion, let us know and we can help. It helps to share:
The date you passed the final exam
The email address on your Driving Logic account
A description of what your FLHSMV record currently shows
What If You Have a Court Deadline Approaching?
If your court deadline is approaching and your record has not updated, let us know right away and we can help. As long as you passed the final exam before your court deadline, you have met the requirement.
Quick Facts
Detail | Information |
Normal FLHSMV processing time | Typically immediate upon submission |
Driving Logic reporting timeline | Within 1 business day of passing the final exam |
First step if record not updated | Confirm 1 business day has passed |
Confirm course completion | Log in and check My Certificates at drivinglogic.com |
Where to check your official record | flhsmv.gov |
Still not updated | Let us know and we can help |
Frequently Asked Questions
How do I check my Florida driving record to see if the update was applied? Visit flhsmv.gov and request a copy of your Florida driving record. There may be a fee for an official record request.
What if I completed the course weeks ago and my record was never updated? Let us know and we can help. Include your course completion date, your account email address, and a description of what your Florida driving record currently shows.
Could the update have been applied to the wrong driving record? If the personal information you provided during enrollment does not match your FLHSMV record exactly, the update may not have been applied correctly. Let us know and we can investigate.
Does Driving Logic have confirmation that my completion was submitted to the FLHSMV? Yes. Driving Logic maintains records of all completions submitted to the FLHSMV. Let us know and we can confirm whether your completion was submitted.
What if the FLHSMV says they never received my completion report? Let us know and we can help confirm submission and provide any documentation needed to resolve the issue with the FLHSMV.