Course loading issues are almost always caused by browser settings, cached data, or a slow connection. The steps below resolve the problem in most cases.

Start with a hard refresh: * Windows/Linux: Press Ctrl + Shift + R * Mac: Press Cmd + Shift + R

Cached data can sometimes conflict with course content. Clear your browser's cache and cookies, then reload the page and log back in.

If the course still does not load, try Chrome or Firefox. Make sure your browser is up to date.

The course requires a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa to test.

Ad blockers or script blockers can interfere with course content. Try disabling extensions or use your browser's private/incognito mode.

If none of the above work, try accessing the course from a different phone, tablet, or computer.

If the course still does not load, contact Driving Logic support with your device, browser, and a description of what you see when it fails.

Will my progress be affected by a loading problem? No. Progress is saved to the account. Once the issue is resolved, log back in and continue from where the teen left off.

The course works on a computer but not a phone — why? Some mobile browsers have stricter settings. Try Chrome on the phone, or switch to a computer to complete the affected section.

What if a loading issue happens during the DPS permit exam? Contact Driving Logic support immediately. We will verify exam status and advise on next steps.