If your Florida Basic Driver Improvement course is not loading, the cause is usually your browser, internet connection, or device. Work through the steps below in order.
Step 1: Refresh the Page
Select the refresh button in your browser or press F5. Wait for the page to fully reload before trying again.
Step 2: Check Your Internet Connection
Make sure your device is connected to the internet. Try opening another website to confirm your connection is working. If other sites are also failing to load, the issue is with your connection rather than the course.
Step 3: Clear Your Browser Cache
A saved cache can prevent pages from loading correctly.
Chrome: Three-dot menu → More Tools → Clear Browsing Data → Cached Images and Files → Clear Data
Safari: Safari menu → Clear History
Firefox: Three-line menu → Settings → Privacy and Security → Clear Data
After clearing, close and reopen your browser, then log back in to drivinglogic.com.
Clearing your cache does not delete your course progress — progress is saved on Driving Logic's servers, not in your browser.
Step 4: Try a Different Browser
If the course is still not loading, try a different browser. If you are using Safari, try Chrome or Firefox. Keep your browser up to date.
Step 5: Try a Different Device
If the course is not loading on your current device, try a different one. Your progress is saved to your account — switching devices will not affect what you have completed.
Step 6: Disable Browser Extensions
Ad blockers and privacy extensions can interfere with course content. Disable your extensions and reload the course.
Step 7: Check for VPN or Firewall Interference
VPNs, firewalls, and certain network security settings can block course content. Try disabling your VPN or switching to a different network.
Still Not Loading — Contact Support
If you have completed all steps above and the course is still not loading, let us know and we can help. When you contact support, include:
Your device type and operating system
Your browser name and version
A description of what you see when the course does not load
Any error message displayed on screen
Your court deadline if one applies — so the team can prioritize your issue
Quick Facts
Issue | First Step to Try |
Page will not load | Refresh the browser |
Slow or incomplete loading | Check your internet connection |
Course worked before but not now | Clear your browser cache |
Problem on one browser only | Try a different browser |
Problem on one device only | Try a different device |
Content blocked or not appearing | Disable browser extensions |
Frequently Asked Questions
Will clearing my cache delete my course progress? No. Progress is saved to your account on Driving Logic's servers. Clearing your cache does not affect your saved progress.
What if the course loads but freezes partway through? Refresh your browser. If it continues to freeze, clear your cache and try again. If the problem persists, switch to a different browser or device.
My deadline is approaching and the course is still not loading. What do I do? Let us know and we can help immediately. Include your deadline date so the team can escalate your issue.