How Do I Get My Florida Basic Driver Improvement Course Certificate?
After completing the course requirements, check the email address used for enrollment for your certificate PDF. Check spam or junk if it is missing, then contact support through the chat on your course site. Tell us which course you completed and when. Support can review issuance or delivery; this does not itself confirm a resend.
Where to Find Your Certificate
Check the inbox of the email address you used when you enrolled. Look for an email from Driving Logic sent shortly after you passed the exam.
If you do not see it in your inbox, check your spam or junk folder.
Use the PDF in your certificate email. If it is missing, contact support for help.
Save the PDF
When the email arrives, save the PDF attachment to your device. If you need to submit the certificate to a court or insurance provider, this is the file you will use.
If You Cannot Find the Certificate Email
If you have checked your inbox and spam folder and still cannot find the email:
Confirm that you passed the final exam — your course must be complete with a passing score of 80% or higher before the certificate is issued
Make sure you are checking the correct email address — use the one you entered during checkout
Contact support to review certificate issuance or delivery
How to Print Your Certificate
Open the PDF attachment from your email and print it from your PDF viewer or browser. Make sure your printer is connected before printing.
Quick Facts
Detail | Information |
When certificate is sent | Check course completion and the certificate email; ask support if missing |
How it is delivered | Email — PDF attachment |
Download from account | Use the certificate email or ask support for help |
Certificate not received | Check spam/junk; contact support to review issuance or delivery |
Replacement options | Contact support if the certificate email is lost |
Frequently Asked Questions
Can I get another copy if I lose the email? Contact support to review the available replacement options.
My certificate has the wrong name on it. What do I do? Let us know and we can help before you submit your certificate to a court or insurer. Include what correction is needed and your account email address.
Can I submit a digital copy of the certificate to a court? Whether a digital copy is accepted depends on your court. Check with your court to confirm whether a PDF by email or a printed copy is required before submitting.
I passed but have not received the certificate email. How long should I wait? After completing the course requirements, check the email address used for enrollment for your certificate PDF. Check spam or junk if it is missing, then contact support through the chat on your course site. Tell us which course you completed and when. Support can review issuance or delivery; this does not itself confirm a resend.