What Should I Do If the FLHSMV Does Not Show My Florida BDI Completion?
If FLHSMV does not show your completed Florida BDI course, contact support through the chat on your course site for a reporting-status check.
Step 1: Ask for a Reporting Check
Tell support that the completion is missing and include any approaching deadline.
You do not need to wait through another standard processing period before asking for help.
Step 2: Confirm That You Passed the Final Exam
Check the course’s completion status and keep your certificate if it has arrived.
Passing an exam, certificate issuance, provider submission and record posting are different stages. A certificate does not prove a report was sent or accepted.
Step 3: Check the Correct Source
Use the official Florida driving record service at flhsmv.gov. Tell support what that record or FLHSMV’s response shows.
Step 4: Let Us Know
Include the course name and any details not already supplied. Do not repeat information already in the conversation or send a password or one-time code:
Your completion date
The account email used for the course
What FLHSMV says is missing and any approaching deadline
If Your Court Deadline Is Approaching
Follow your court or county clerk’s instructions for any proof you must provide and its deadline. Provider reporting obligations and your own court instructions are separate; do not assume that receiving a certificate completes every required submission.
Quick Facts
Detail | Information |
First step for missing completion | Contact support for a reporting-status check |
Additional waiting period | None required before asking for help |
Course completion evidence | Certificate receipt does not establish agency acceptance |
Official driving record | flhsmv.gov |
Approaching deadline | Mention it and follow the court's instructions |
Frequently Asked Questions
Could incorrect details affect the report? Tell support which detail is incorrect; the team can review the correction and reporting status.
What if FLHSMV says it never received the report? Ask support to check the actual submission and result. Do not treat a certificate or a generic reporting statement as confirmation.
What if I finished weeks ago? Contact support with the details already available. You do not need to restart the course or repeat a waiting period to request a status review. Related links: drivinglogic.com.