If the Tennessee DSHS has not updated your driving record to reflect your point reduction, work through the steps below.

Check that Driving Logic emailed you a certificate after you completed the course. Look in your inbox and spam folder. If you did not receive it, let us know and we can verify your completion and resend.

For eligible speeding-point removal, complete the approved four-hour course within 90 days of the speeding conviction. Follow the instructions in your Department notice and ask support to check the provider’s completion-submission record. Course completion, provider submission and the points adjustment appearing on your record are separate events.

If your completion is missing or a deadline is approaching, contact support through the chat on your course site so we can check the completion and provider-submission record. You do not need to wait several weeks before asking for help. A certificate alone does not prove Department receipt or points removal.

For the Department’s receipt or driving-record status, use the contact instructions in your notice or contact the Financial Responsibility Division:

Ask them to confirm receipt of your certificate submission and the status of your point reduction.

If your completion is missing or a deadline is approaching, contact support through the chat on your course site so we can check the completion and provider-submission record. You do not need to wait several weeks before asking for help. A certificate alone does not prove Department receipt or points removal.

Can Driving Logic check the reporting record? Ask support to verify the provider’s submission record. Department processing and your individual eligibility must still be confirmed with the Department.

How do I check my Tennessee driving record? See the article on how to check your Tennessee driving record.