If your court cannot find your completion record, work through the steps below before contacting support. In most cases the issue is either that not enough time has passed since completion, or the course is not fully complete.

Your completion is only reported after all course requirements are met — all 8 lessons completed, all participation prompts responded to, all segment questions answered correctly, all identity validation requirements passed, and the full 4-hour instructional time completed. Log in to your Driving Logic account and verify all steps are marked complete. If anything is outstanding, finish it first.

Driving Logic submits completions to the Arizona court database within 1 business day. If you completed the course very recently, your record may not yet be in the system. Wait at least 1 full business day before calling the court.

If you have received your completion certificate by email, that confirms your completion was recorded and a submission has been triggered. If you have not received a certificate, your course may not be fully complete yet.

If more than 1 business day has passed since you completed the course and received your certificate, and the court still cannot find your record, let us know and we can help. We can verify the database submission date and follow up on your behalf. Include your account email, completion date, and court name.

If you are contacting us because your court date is approaching and the record is not showing, tell us your court date immediately. We will treat this as urgent.

How long should I wait before expecting the court to show my completion? Wait at least 1 business day after completing the course. Driving Logic reports within 1 business day and the database updates in real time once submitted.

My certificate arrived but the court cannot find my record — what do I do? Let us know and we can verify the database submission and follow up with the court system on your behalf.

Could the court have the wrong name or citation number on file? It is possible if the information entered at enrollment did not match your citation exactly. Contact Driving Logic with your account details and we can review your submission record.

What if there is a database error? Driving Logic is required to correct rejected records within 1 business day. If a submission was rejected, we will work to resolve it immediately. Let us know if you believe there may be an issue.

What if my court date is tomorrow and my record is not showing? Contact us immediately and contact your court to request an extension. We will treat your case as urgent and do everything we can to resolve the issue.