What Happens If You Fail an Identity Validation Question in the Arizona Defensive Driving Course (DDC)
If you fail an identity validation question in the Arizona Defensive Driving Course, you are immediately given a second opportunity with a different question. If you fail that second question as well, the course fails immediately. You must contact Driving Logic to re-establish your identity before the course can be restarted from the beginning.
First Failure — Second Chance
When you answer an identity validation question incorrectly, the course does not fail immediately. You receive one additional opportunity with a different identity validation question. If you answer that second question correctly, the course continues normally.
Second Failure — Course Fails
If you fail the second identity validation question as well, the course fails immediately. This is an Arizona Supreme Court requirement — two consecutive validation failures are treated as a failure to establish that the registered student is personally completing the course.
What Happens to Your Progress
After a two-question validation failure, your course progress is not recoverable. You cannot resume from where you were. Driving Logic must verify your identity before you can re-enroll, and you will need to restart the course from the beginning.
Court Deadline Impact
A validation failure that forces a course restart has direct implications for your court deadline. If the failure leaves you without enough time to restart and complete the course before the 7-day rule deadline, contact your court immediately to request an extension. Do not wait.
How to Avoid Validation Failures
The best way to avoid failing a validation question is to make sure the personal information you entered at registration is accurate, stay actively engaged with the course and keep the window visible on your screen at all times, and do not allow anyone else to access your course on your behalf.
Quick Facts
Detail | Information |
First failure consequence | Second different question provided |
Second consecutive failure | Immediate course failure |
Progress after failure | Not recoverable — must restart from beginning |
Identity re-establishment | Required before restart — contact Driving Logic |
Course fees after failure | Not refunded — re-enrollment fee applies |
Court deadline impact | Contact your court immediately if deadline is at risk |
Frequently Asked Questions
Does one wrong answer fail the course? No. You receive a second different question after the first failure. Only two consecutive failures cause the course to fail.
Can I recover my progress after a validation failure? No. A two-question validation failure requires a full course restart from the beginning.
Can I get a refund if my course fails due to a validation question? No. Course fees are not refunded for identity validation failures. This is an Arizona Supreme Court requirement and is disclosed at enrollment.
What if I genuinely answered the question correctly but the system said I failed? Let us know immediately and we can help review what happened. Include your account email and the details of the issue.
What should I do if a validation failure puts my court deadline at risk? Contact your court immediately to request an extension, then contact Driving Logic so we can help you re-establish your identity and get back into the course as quickly as possible.