Let us know and we can help right away.
If You Have Not Completed the Course
If your completion certificate has not been issued, Driving Logic will cancel your enrollment and create a new order for the correct course. Contact support as soon as possible so this can be resolved before you spend time on the wrong material.
If You Have Already Completed the Course
If your certificate has already been issued, the completion cannot be applied toward a different course. Each course is a separate enrollment and completions are not transferable. You would need to enroll in and complete the correct course separately.
Court Deadlines
If you have a court deadline, let us know immediately and the support team will prioritize your case. Enrolling in the wrong course does not extend your court deadline.
What to Include When You Contact Support
The email address on your account
The course you enrolled in
The course you intended to enroll in
Whether you have started or completed the course
Your court deadline if one applies
Quick Facts
Detail | Answer |
Course not yet completed | Driving Logic will cancel and create correct order |
Course already completed | Cannot be applied to a different course — enroll separately |
Are completions transferable | No |
Refund eligibility | Within 30 days of purchase if certificate not issued |
Court deadline affected | No — deadline remains unchanged |
Frequently Asked Questions
How do I know if I enrolled in the correct course? After enrolling, confirm that your course is listed as the Florida Basic Driver Improvement course in your account. If you are unsure whether it satisfies your court or citation requirement, contact your court before starting.
Will I be charged again for the correct course? If your original order is cancelled and a new order is created, the standard course price applies to the new enrollment. Let us know and we can help.
What if I am within the 30-day refund window? If you have not completed the course and are within 30 days of purchase, you are eligible for a full refund. Let us know and we can help.